It was just after 9 a.m. on Monday, Feb. 8, when Lori Smith, the associate principal at John F. Kennedy Elementary School in Kingsport, received a text from her sister, the instructional technology coordinator for Monroe County Schools. Schools in Monroe, along with several other districts across Tennessee, had begun administering the first round of the state's new tests, which students were taking on computers. "She messaged me and asked how things were going," Smith recalled. "I told her we had done a test on our technology and things were going well. Apparently, they weren't going well for her." What neither of them knew at the time was that all across the Volunteer State the testing technology was breaking down.